Retirement Resources’ Privacy Policy & SMS Terms and Conditions

As a registered investment adviser, we are covered under the definition of a “financial institution” under the Gramm-Leach-Bliley Act (“The Act”). We are held to similar privacy rules such as those associated with the SEC’s Privacy Rule (“Regulation S-P”), to which many states defer in whole or in part. The privacy rules require every broker, dealer, investment company, and registered investment adviser to adopt policies and procedures reasonably designed to safeguard customer records and other non-public consumer information. An advisor’s privacy policy must protect prospective, current, and former clients.

COLLECTION AND USE OF INFORMATION

We utilize information that you provide in order to provide the services and information you request. It is our goal to deliver the best possible service to you while guarding against any real or perceived infringements of your rights of privacy.

The types of information we collect during the normal course of business include:

  • Information provided in applications, forms, and provided either verbally or in writing, including but not limited to your name, address, phone number, ZIP code, email address, account information, Social Security number, employment, assets, income, and debt.
  • Information about your transactions, accounts, balance information.
  • Trading activity and parties to transactions.
  • Information from other outside sources, beneficiary information, conversations between clients and advisory representatives, and any other information deemed to be non-public personal as defined by the Act and by state privacy rules.

PROTECTION OF YOUR INFORMATION

We do not sell non-public personal information obtained from consumers or clients. Our staff realizes that providing personal information is an act of trust and takes the issue of protecting privacy seriously.

We limit access to non-public information to only those who require the information for the delivery of advisory/administrative services. Our policy to protect client information extends beyond the termination of the client agreement. Additionally:

  • We maintain a secure office and computer environment to ensure that your information is not placed at unreasonable risk and to protect against the loss, misuse or alteration of information under our control.
  • We do not provide your personally identifiable information to mailing list vendors or solicitors for any purpose.
  • Personally identifiable information about you is maintained and protected during the time you are a client and for the required time thereafter as required by securities laws (5 years). After this time, records are destroyed via a contracted, professional document shredding company.
  • If consumers provide us with non-public personal information but do not become clients, we may keep this information securely on file for up to a year before shredding it in-house, depending upon the nature of the information and the likelihood of engagement. Clients are welcome to discuss any questions regarding privacy issues directly with David Boike, ChFC, our Managing Member and Chief Compliance Officer.

SHARING RESTRICTIONS

All information provided by clients to us and information and advice furnished by us to clients is treated as confidential and is not to be disclosed to unaffiliated third parties, except as permitted by clients with written authorization, by application to facilitate the investment advisory services offered by us via an unaffiliated financial services provider, or as required by law or by any regulatory authority to which we or our associated persons are subject.

SMS TERMS OF SERVICE AND CONDITIONS

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Retirement Resources, LLC. We send SMS messages including but not limited to appointment reminder notifications, reach out to clients who we are unable to contact via phone call or email, and we receive basic, non-protected personally identifiable information. SMS consent is not shared with any third parties/affiliates for marketing or promotional purposes.

APPOINTMENT REMINDERS & SMS MESSAGES

Appointment reminders, request for contact, and non-protected personally identifiable information may be sent or requested via SMS.

  1. You can cancel or opt-out of SMS service at any time by texting “STOP” to the sending number. Once “STOP” is received, a confirmation message will be sent, and you will no longer receive SMS messages. To rejoin, contact our office and inform our staff that you would like to resume receiving SMS messages, and SMS messages will resume.
  2. If you experience issues with the messaging program, reply with the keyword “HELP” for assistance, visit our website at https://theretirementresource.org, or call/email our office for assistance.
  3. Carriers are not liable for delayed or undelivered messages.
  4. As always, message and data rates may apply for messages sent and received. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
  5. Refer to the Privacy Policy on our website at https://theretirementresource.org.

INFORMATION SECURITY

We maintain a variety of security measures to protect against the loss, misuse and alteration of Information under our control. Although we make good-faith efforts to maintain the security of such Information, we cannot guarantee that it will remain free from unauthorized access, use, disclosure or alteration. Further, we cannot guarantee that our security measures will prevent unauthorized persons from accessing or obtaining this information. We assume no liability to you or any other party in relation to the unauthorized access, use or alteration of any information provided to us.

If we become aware of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. If you believe that there has been a breach of the Site’s security, please contact us at (248) 481-8793.

UPDATES TO THIS PRIVACY POLICY

We may update or amend this Privacy Policy at any time. No prior notice of any update or amendment is required, and all updates or amendments are effective upon being posted. We encourage you to periodically review this Privacy Policy to stay informed about our collection, use and disclosure of Information on the Site. Your continued use of the Site constitutes your agreement to this Privacy Policy and any updates.

CONTACTING US

If you have questions about this Privacy Policy or these SMS Terms & Conditions, you may contact us at (248) 481-8793.